2.Information Collected
We, or service providers on our behalf, may use technologies such as “cookies”, “web beacons,” “tags”, “scripts” and other tracking technologies to automatically collect personal information from you when you use our Services.
We collect this information to help improve your experience and our services, to access features of our products and services that are of interest and to count visits, to gather location information about our customer base as a whole, to remember settings and for authentication purposes.
We also use data to track user locations, types of browsers, location IP addresses, load cookies to enhance your experience, to track certain types of data within your device and for the purpose of measuring marketing and advertising campaigns.
3.Device Information
We may collect data from the devices that you use to access our support and services. We may collect information based on how you entered or left our website, if this was via hyperlink, from a search engine, or another website. We may receive the internet protocol (“IP”) address of your computer or the proxy server that you use to access the Internet, your computer operating system details, your type of web browser, your mobile device (including your mobile device identifier provided by your mobile device operating system), your mobile operating system (if you are accessing our websites or services using a mobile device), and the name of your ISP or your mobile carrier.
We may receive data information relating to location of your devices or the EV charging stations that you use. This data will allow us to show you local information like closest charging station and to plan charging routes during your journey. Please adjust device setting if you no longer wish to share this information.
4.Email
We may collect data from the devices that you use to access our support and services. We may collect information based on how you entered or left our website, if this was via hyperlink, from a search engine, or another website. We may receive the internet protocol (“IP”) address of your computer or the proxy server that you use to access the Internet, your computer operating system details, your type of web browser, your mobile device (including your mobile device identifier provided by your mobile device operating system), your mobile operating system (if you are accessing our websites or services using a mobile device), and the name of your ISP or your mobile carrier.
We may receive data information relating to location of your devices or the EV charging stations that you use. This data will allow us to show you local information like closest charging station and to plan charging routes during your journey. Please adjust device setting if you no longer wish to share this information.
5.Additional
CITA is constantly developing new ways to improve its products and services, we may develop additional ways to collect and use information. CITA may introduce new features, which could result in the collection of additional information. We will endeavour to inform users of any such changes by direct contact, or updating our terms and conditions and policies as required.
6.User
As well as system collected information, some of our Services ask users for additional information. We collect additional information when you visit and use our services, website, or interact with advertising on our website’s pages.
At www.citaevcharger.co.uk, member of the public can access portions of our website without divulging personal information. If users choose to contact us regarding CITA products or services, CITA may collect personal information, including telephone number, location and email address.
7.Services
As well as system collected information, some of our Services ask users for additional information. We collect additional information when you visit and use our services, website, or interact with advertising on our website’s pages.
8.Surveys
Surveys may be conducted by some of our Services, or by third parties on our Services. Some third parties may direct promotions to you based on your answers. CITA may develop new products or programs based on the shared information. Your permission to use information in our survey will be requested by the before conducting it. To opt-out of surveys, you can request to us using the contact information provided.
9. Sharing Information
CITA may disclose personal information under the following :
10. Business Partners
CITA may share personal information with carefully selected business partners. Those carefully selected third parties may provide us with business support from operational and service support, to sales and marketing support. As a carefully selected partner or vendor to us, your information will only be allowed to be used, in connection directly with the service or support being offered by CITA.
12. Alteration to Business Structure
Should there be an alteration to the business structure of Cita, including ownership, partnership or operating company, personal information owned or controlled by us may be one of the assets transferred to third parties. We reserve the right, as part of this type of transaction, to transfer or assign your personal information and other information we have collected from the users of our websites or services, or individuals who provide us personal information under this Policy, to third parties.
Any information submitted after this change, may be subject a revised version of this policy.
13. Sharing Data Legally
CITA shares data as required or permitted by law within the region of the request and data supplied, regulation, legal process or other legal requirement, or when we believe in our sole discretion that disclosure is necessary or appropriate, to respond to an emergency or to protect our rights, protect your safety or the safety of others, investigate fraud, comply with a judicial proceeding or court order.
14. Public Content
CITA shares data as required or permitted by law within the region of the request and data supplied, regulation, legal process or other legal requirement, or when we believe in our sole discretion that disclosure is necessary or appropriate, to respond to an emergency or to protect our rights, protect your safety or the safety of others, investigate fraud, comply with a judicial proceeding or court order.
Should you post information, including comments or pictures, in a public domain environment, CITA will have no control over how such information may be used by third parties. CITA will accept no responsibility for information posted by users in a public domain.
15. Permissions
Cita may share your personal information, with carefully selected third parties, with your consent
16. Private Browsing
Do Not Track: Some web browsers (including Safari, Internet Explorer, Firefox and Chrome) incorporate a “Do Not Track” (“DNT”) or similar feature that signals to websites that a user does not want to have his or her online activity and behaviour tracked. If a website that responds to a particular DNT signal receives the DNT signal, the browser can block that website from collecting certain information about the browser’s user. Not all browsers offer a DNT option and DNT signals are not yet uniform. For this reason, many website operators, including CITA, do not respond to DNT signals.
17. Communications
CITA may, at times, communicate with you using any forms available to us, including email, social media telephone and traditional mail, regarding your account, security issues and marketing materials. This information will be communicated based on your account settings and privacy options.
19. Third Party Developers
Cita allow partners to use CITA’S developer platform to offer services and functionality in conjunction with CITA. These carefully selected partner developers have agreed to Application Programming Interfaces terms in order to build applications. If you choose to use a Platform Application, you will be prompted to accept acceptance of the privacy policy and user agreement of the partner developer.
21. Age Restrictions
You must be at least 17 years old to use our Services. All of CITA’S websites, products and services are directed to people who are at least 17 years old. The only exception to this restriction, will be where to law of a specific region, allows anyone under the age of 17, to operate and EV unsupervised.
25. Third Party Websites
CITA may link to third party websites. We are not responsible for the data collection, use practices, policies, or cookies used by third party sites. We encourage our users to be aware when they leave our websites or services and to read the privacy policies of each website visited.
26. Social Media
Our Social Media services may feature links and documents, or gather your IP address, pages you visit, and may use cookies. We will link to our services from within our social media content and pages. Social media features and widgets are either hosted by a third party or hosted directly on our Services.
27. Alterations to Terms or Policy
It is our policy to post any changes we make to our terms and conditions, or policy statement on this website. It is your responsibility to visit our website for updates to our policies and terms and conditions.
28. Security
CITA continue to review and operate security protocols to protect the personal information that we collect from you, in accordance with industry standards. Access to your personal information on our Services is password-protected, and sensitive data (such as credit card information) is protected by SSL encryption when it is exchanged between your web browser and our Services. We continue to offer the highest possible levels of security integrity reasonably available to us, to protect any personal date you provide to us. However, since the Internet is not a 100% secure environment, we cannot guarantee the security of the date that you transmit to us.
It is your responsibility to protect the security of your login information
Please note that e-mails, instant messaging, and similar means of communication with other CITA users are not encrypted, CITA advise you not to communicate any confidential information through these means. Please help keep your account safe by using a strong password.
CITA has appointed a Data Protection Officer as the company representative who will ensure compliance with privacy requirements
